Call Requests

Important

This entity first appeared in CS-Cart 4.3.5.

URLs

Pagination and Filtering

Use the following parameters to find call requests with specific properties and display them in a way you need.

Parameter Default value Description
page 1 Show all call requests from the output page with the specified number.
items_per_page 10 The number of call requests displayed on one output page.
sort_by date Sort call requests by id, date, status, name, phone, user_id, user, order, order_status.
sort_order desc Ascending or descending sorting order: asc or desc.
status   Filter call requests by status. Possible values: new, in_progress, completed, no_answer.
name   Filter call requests by name.
phone   Filter call requests by the phone number.
company_id   Filter call requests by the ID of the store (if you have multiple stores).
order_status   Filter call requests by the status of the associated order (made using Buy with 1-click).
user_id   Filter call requests by the IDs of the administrators assigned to those requests.
order_exists   Filter call requests depending on whether there is an associated order. Possible values: Y (order exists), N (order doesn’t exist).

Examples:

  • http://example.com/api/2.0/call_requests?items_per_page=20

Response is an array with 20 call requests from the 1st output page.

  • http://example.com/api/2.0/call_requests?page=5&items_per_page=20&order_exists=N

Response is an array with 20 call requests without associated orders from the 5th output page.

Fields

A call request has a number of properties represented by fields. See the list of supported fields below (mandatory fields are marked with *).

Note

Any field not listed in the table below will be ignored if occurs in an API request JSON data.

Field name Description Available for methods Supported values
email* (becomes mandatory if there is no phone) Email of the customer who requested a call.
GET
POST
 string
phone* (becomes mandatory if there is no email) The phone number of the customer who requested a call.
GET
POST
 string
user_id ID of the administrator assigned to the call request.
GET
POST
PUT
 integer
order_id ID of the order associated with the call request (placed with Buy now with 1-click).
GET
POST
PUT
 integer
product_id ID of a product from the order associated with the call request.
GET
POST
 integer
timestamp Creation timestamp.
GET
POST
 A valid timestamp in seconds
status Status of the call request.
GET
POST
PUT
One of the following strings:
new
in_progress
completed
no_answer
name Name of the customer who requested a call.
GET
POST
 string
time_from The beginning of the time period when the customer is ready to answer a call.
GET
POST
 string
time_to The end of the time period when the customer is ready to answer a call.
GET
POST
 string
notes Notes related to the call request.
GET
POST
 string
cart_products An array with the names, IDs quantities and prices of the products in the cart.
GET
POST
 array
order_status Status of the order associated with the call request. GET string
product Name of the product that the user purchased using Buy now with 1-click. GET string

Cart_Products Array

Field name Description Available for methods Supported values
product_id ID of the product. GET integer
amount The amount of products of this kind in the cart. GET string
price The price of the product. GET integer
product The name of the product. GET string

Example Usage

GET /call_requests/

curl -X GET 'http://example.com/api/2.0/call_requests/'

This example command returns the list of call requests with their properties.

GET /call_requests/:id

curl -X GET 'http://example.com/api/2.0/call_requests/1'

This example command returns the call request with the request_id=1, and its properties.

POST /call_requests/

Send the data in the body of the HTTP request. The data should comply with the content-type.

If you successfully create a call request, you will receive HTTP/1.1 201 Created.

If the call request couldn’t be created, you will receive HTTP/1.1 400 Bad Request.

Required fields: email or phone

Available fields: email, phone, user_id, order_id, product_id, timestamp, status, name, phone, time_from, time_to, notes, cart_products

curl -H "Content-Type: application/json" -X POST http://example.com/api/2.0/call_requests -d '{"phone":"+7(999)111-22-33", "name":"John Doe", “time_from”:”9:00”, “time_to”:”10:00”}'

The example request creates a new call request from John Doe, who asks to contact him by the specified phone number between 9:00 and 10:00.

In the response you receive the ID of the call request.

{request_id: 5}

PUT /call_requests/:id/

Send the data in the body of the HTTP request. The data should comply with the content-type.

Available fields: user_id, order_id, product_id, status, notes

curl -H "Content-Type: application/json" -X PUT http://example.com/api/2.0/call_requests/5 -d '{"status":"no_answer", "notes":"John didn’t answer the call"}'

The example request sets the status of the call request with request_id=5 to No Answer and adds a corresponding note that one can see in the admin panel next to this call request.

In the response you receive the ID of the call request.

{request_id: 5}

DELETE /call_requests/:id

If you successfully delete a call request, you will receive HTTP/1.1 204 No Content.

If the call request couldn’t be deleted, you will receive HTTP/1.1 400 Bad Request.

If the call request doesn’t exist, you will receive HTTP/1.1 404 Not Found.

curl -X DELETE 'http://example.com/api/2.0/call_requests/5'

This command deletes the call request with the request_id=5.