By default, all the products (other than digital) require shipping. If an order requires shipping, customer must choose a shipping method. This article describes how to make shipping free for customers.
Go to Administration → Shipping & taxes → Shipping methods.
Click on the shipping method you’d like to edit.
Enable the Use for free shipping setting. This will exclude the products with the enabled Free shipping setting from the shipping price calculation for this shipping method.
Save your changes.
Note
The shipping price for products without the Free shipping checkbox ticked will be calculated in accordance with Shipping charges.
If you don’t want to assign a shipping method to orders at all, then disable shipping entirely.
You can create a shipping method with manual rate calculation and set shipping rates to zero manually. It’s also best to enable the Use for free shipping setting for this shipping method.
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