If No Shipping Methods Appear at Checkout

If shipping methods don’t appear at checkout, there are two possible scenarios:

  • You see the following message in the Select shipping method section on the checkout page: Sorry, it seems that we have no shipping options available for your location. Please check your shipping address and contact us if everything is okay. We’ll see what we can do about it.
  • The Select shipping method section doesn’t appear on the сheckout page at all.
  • The Select shipping method section is there, but only No shipping required is written there.

No Shipping Options Available for Your Location

  • Check the rate area settings in your store. Open the Administration panel and go to Administration → Shipping & taxes → Rate areas. Click on the name of the desired rate area. Check whether the address selected in the Shipping section on the Checkout page in the storefront is included in the rate area.
  • If you set up a manual shipping method, follow this article.
  • If you set up a real time shipping method, follow this article.
  • If you set up a real time shipping method in Multi-Vendor, check whether vendors’ addresses are correct. An incorrect vendor’s address prevents real time shipping methods from displaying on a storefront.
  • If the Suppliers functionality is enabled in your CS-Cart, check whether it is set up properly.

Shipping Method Selection Doesn’t Appear

Go to Design → Layouts, switch to the Checkout tab, and make sure that Checkout: Shipping methods block (by default it’s called Shipping methods) exists there, and isn’t hidden or disabled.

Important

This block must be located in a grid with the Lite checkout wrapper, along with other checkout-related blocks.

“No Shipping Required” Is Shown Instead of Shipping Methods

  • Make sure that you have an active shipping method under Administration → Shipping & taxes → Shipping methods.
  • Make sure that the product being purchased is not downloadable (by default, digital products are shipped for free, unless you configure the product otherwise).