If a Manual Shipping Method is Not Displayed¶

If a manual shipping method doesn’t appear at checkout, follow these steps to find out the reason:

1. In the Administration panel, go to Administration → Shipping & taxes → Rate areas and check whether a rate area is set up properly.

   • Check whether geographic areas (states or countries) of rate areas do not intersect with each other.
   • Check whether the states (if they exist) are selected on the rate area editing page.

2. Go to Administration → Shipping & taxes → Shipping methods and choose the desired shipping method. Switch to the Shipping time and rates tab and check the rates have been specified for the customer’s rate area.

   

3. If you use Multi-Vendor, make sure that the shipping method is available to the vendor (or vendors):

   • Go to Vendors → Vendors.
   • Click the name of the vendor.
   • Switch to the Shipping methods tab.
   • Tick the checkboxes of the shipping methods you want to make available for the vendor.
   • Click Save and close.

   Note

   Vendor-specific shipping methods do not appear on this list. Usually, vendor’s administrators create them for their vendor. In the Administration panel these methods have the name of the vendor written under their names.