Abandoned / Live carts

The Orders → Live carts section contains the lists of products that your store visitors added to their carts and wishlists but didn’t purchase for some reason. When registered customers leave the website and return later, the products that were in their carts will be readded to their carts automatically.

Even if a customer isn’t registered, the data of a cart will be saved to the Abandoned / Live carts page.

Note

In editions with multiple storefronts each storefront tracks visitors’ carts separately.

View the carts with products that haven't been purchased.

Actions on abandoned carts

Create Orders

Using the Add as order button next to an abandoned shopping cart, you can help a customer place an order for the products in their cart. After clicking Add as order, you will be taken to the order creation page in the admin panel, where you can edit the information and create a new order.

Create order.

Delete Abandoned Carts

  1. Select the carts you want to delete.

  2. Click the Actions button at the top of the page.

  3. Choose Delete selected.

    Removing a cart from the list.

Send a Reminder About an Abandoned Cart

With the Newsletters add-on, you can send a letter to customers who have unfinished purchases or items on their wishlist. You can help them complete their order or offer a discount on the purchase of items from the cart to increase your store’s sales.

Newsletter for customers with unfinished orders.