How To: Set up an Order Status

  1. Go to Settings → Statuses → Order statuses in the Administration panel of your store.

  2. Choose whether you want to:

    • create a new status by clicking the + Add status button;
    • edit an existing status by clicking its name;
    • use drag & drop to sort statuses.

    Important

    You can have up to 26 order statuses at the same time, as the database uses letters to identify them.

    Adding a new order status in CS-Cart.

  3. Specify the status properties.

  4. Click the Create or Save button.

    Note

    CS-Cart and Multi-Vendor only consider that the money has been paid when an order gets the Processed or Complete status (regardless of how you rename them). If you’d like to have more statuses that signify that the order has been paid for, that would have to be done via a third-party add-on.

Status Properties

Note

Properties marked with * won’t appear if you enable the email template editor. In that case you’re supposed to manage email notifications related to order statuses via the email template editor.

  • Name—the name of the status as it appears in the Administration panel.

  • Status—a letter that identifies the status in the database. That’s why there can’t be more than 26 statuses.

  • E-mail subject*—the subject of an e-mail notification about the order with this status.

  • E-mail header*—the actual text of an e-mail notification about the order with the status.

  • Color—the color of this status on the order list in the Administration panel.

  • Notify customer*—tick this checkbox to inform the customer by email about an order getting this status.

  • Notify orders department*—tick this checkbox to inform the store administrator by email about an order getting this status.

    Note

    The email address of the order department is specified in Settings → General → Company.

  • Inventory—choose whether to decrease or increase the number of items in stock for products included in an order with this status.

  • Remove CC info—tick this checkbox to remove sensitive credit card info from the database when the order gets this status.

  • Pay order again—tick this checkbox to allow a customer to make a payment for the order again, if it was declined.

  • Invoice/Credit memo—choose the desired behavior after an order gets this status:

    • Default—the default behavior (an invoice ID is not generated);
    • Invoice—the order has been paid and processed successfully (an invoice ID is generated);
    • Order—the order was placed, but has not paid for yet;
    • Credit memo—the order has been paid and processed, but then returned (a credit memo ID is generated).

Important

The properties described below appear only when the corresponding add-ons are installed and activated under Add-ons → Downloaded add-ons. These add-ons are: Suppliers, Gift certificates, RMA, Reward points.

  • Notify supplier—tick this checkbox to send automatic email notifications to suppliers once an order gets this status. The notifications will be sent to suppliers whose products are in the order.

  • Change gift certificate status to—choose a status to be automatically assigned to gift certificates purchased as a part of an order that gets this order status.

  • Allow return registration—tick this checkbox to allow customers to request a return if the order has this status.

  • Grant reward points—tick this checkbox to give the earned reward points to the customer once the order gets this status.

    Note

    If you change a status of the order to a status that grants reward points, the customer will get them. But if you later choose another status that doesn’t grant reward points, the points will be taken from the customer.

Status properties