RMA Request Statuses

By default, there are four possible statuses for return requests:

  • Approved
  • Complete
  • Declined
  • Requested

The Requested status is automatically assigned to all newly-submitted requests, and then the store administrator can manually change the request status. If necessary, you can add a custom status:

  1. Go to Orders → Return requests.

  2. Click the gear button in the upper right part of the page and choose RMA request statuses.

  3. Click the + button in the upper right part of the page and choose Add status.

  4. A pop-up window will open. Fill in the form:

    • Name—the name of the status.
    • E-mail subject—the subject of an email message that is sent to customers automatically when the request gets this status.
    • E-mail header—the text of an email message that is sent to customers automatically when the request gets this status.
    • Inventory—choose whether to decrease or increase the number of items in stock for products included in the return request.

  5. Click the Create button.

    Note

    You can also edit or delete statuses: click the gear button while hovering the mouse pointer over the status and choose the required action. Default statuses can not be deleted.