Administrator Does Not Get Order Notification Emails

If the administrator doesn’t receive emails with order notifications, here’s what can be done:

Check The Settings

  1. Go to Settings → Appearance and check the value of the Email templates mode setting.
    • If the value is New:
      • Go to Administration → Notifications → Administrator notifications.
      • Make sure that the necessary notifications are enabled.
    • If the value is Old:
      • Go to Administration → Order statuses.
      • Make sure that the Notify orders department checkbox is ticked for the order statuses that the administrators should be informed about.
  2. Check that the e-mail address for receiving notifications is set up:
    • Go to Settings → Company.
    • Make sure that the right e-mail address is entered in the Order department e-mail address field.

Check if Emails Can be Sent

  1. Go to Settings → E-mails.
  2. Your further actions depend on which Method of sending e-mails you have selected.

Via PHP mail Function

Check whether the standard PHP mail function works properly on your server:

  1. Create a mail.php file in the root directory of your CS-Cart installation.

  2. Enter the following content there:

    <?php

$to      = 'order@domain.com';
$subject = 'the subject';
$message = 'hello';
$headers = 'From: your_email@domain.com' . "\r\n" .
 'X-Mailer: PHP/' . phpversion();

$result = mail($to, $subject, $message, $headers);
print $result;

?>

    • Replace order@domain.com with the e-mail from the Order department e-mail address field.

    • The test email will have your_email@domain.com as the value of the From field.

      We recommend that you use the email of the order department here as well, as CS-Cart inserts it in the From fields while sending order notifications. Moreover, many hosting companies reject emails if the value of the From field is from some other domain or invalid.

  3. Save the file.

  4. Run this script by opening the following link: http://www.your_domain.com/your_cscart_directory/mail.php.

    Replace your_domain.com with the name of your domain, and your_cscart_directory with the name of the directory where CS-Cart is installed on your server as seen from the Web (if applicable). For example:

    • http://example.com/mail.php (if your store is available directly at http://example.com)
    • http://example.com/store/mail.php (if your store is available at http://example.com/store)

    The script will attempt to send an e-mail from the order@domain.com to your_email@domain.com.

  5. Check the results.

    • If you see 1 as a result of running the script, it means that the e-mail was sent properly, and the standard mail PHP function works correctly on your server. If the email wasn’t received, please contact your mail server administrator to determine the cause of the problem and solve it. Here are some possible causes:
      • The recipient’s address is incorrect.
      • The recipient’s inbox is full.
      • The recipient hasn’t checked the inbox in the last 3 months.
      • The message size exceeded the fixed maximum message size that was defined on the server.
      • The email got rejected as spam and was put into the Spam mail section or simply blocked.
      • The sender host is in the server’s black list.
    • If you see 0 as a result of running the script, it means that the standard mail PHP function does not work on your server. Contact your server administrator in this case.

Via SMTP Server

  1. Make sure that you entered the correct information in the Settings → E-mails → SMTP server settings section.
  2. Contact your server administrator about the problem with your SMTP server.