If links do not work when the SEO add-on is enabled:
Check whether there is the default CS-Cart .htaccess file in the root CS-Cart directory.
Make sure that your server supports the commands in .htaccess files:
Open the .htaccess file located in the root directory of CS-Cart installation, and replace this line of the code:
DirectoryIndex index.html index.php
with the following one:
DirectoryIndex store_closed.html index.php
Save the file.
Open your storefront (the URL should be http://www.your_domain.com/your_cscart_directory/; replace your_domain.com with the name of your domain, then replace your_cscart_directory with the name of the directory on your server where CS-Cart is installed). If you see the store closed page, it means that commands in .htaccess files are supported on your server. If you do not see this page, contact your server administrator.
SEO uses the mod_rewrite Apache module of your server. Check whether this module is installed on the server:
If CS-Cart is installed not in the web root directory, modify the .htaccess file located in the root CS-Cart directory and replace there the following line of the code:
# RewriteBase /
with this one:
RewriteBase /your_cscart_directory
where your_cscart_directory is the directory path relative to the web root directory.
If you checked the mentioned things and everything was okay, submit a ticket in our Customer Help Desk and provide a temporary FTP access to your server for us to investigate the problem.
Questions & Feedback
Have any questions that weren't answered here? Need help with solving a problem in your online store? Want to report a bug in our software? Find out how to contact us.