How To: Allow to Return Products

  1. In the Administration panel, go to Products → Products.

  2. Click on the name of the product, for which you want to allow return.

  3. Open the Add-ons tab.

  4. In the RMA section tick the Returnable check box.

  5. In the Return period (days) input field enter the number of days during which a customer will be able to return a product.

  6. Click Save.

    RMA tab

A customer will be able to send a return request on the order details page by clicking the Request the replacement or a refund link.

Order

A customer will be able to send a return request only if his/her order has a status for which the Allow return registration option is enabled on the Order statuses page in the administration panel. Learn more here.